Assistant Store Manager – Bourton-on-the-Water
We are looking for an enthusiastic and customer‑focused Assistant Store Manager to join our team in Bourton‑on‑the‑Water. The role is a permanent, full‑time position (32 hours per week).
Key Responsibilities
* Assist the Store Manager in creating a service culture that puts customers at the heart of everything the store team does.
* Enable the store team to recommend additional services that drive sales, such as omni‑channel selling, gathering customer data, and recommending add‑on purchases.
* Support the Store Manager with recruitment, building a diverse and passionate team.
* Drive store sales, profitability and consistent KPI achievement; understand the actions required to reach performance targets.
* Coach and develop the store team through regular one‑to‑one sessions and support development plans when appropriate.
* Communicate store performance to the team and key stakeholders, providing regular feedback, highlighting risks and opportunities for the business.
* Implement store visual merchandising, window standards and guidelines, and utilise product, category and bestseller information to maximise commercial opportunities.
* Maximise sales opportunities through full utilisation of product information.
* Manage store operations, including stock management, loss prevention, escalation, incident reporting, health and safety, GDPR, cash handling, key‑holder responsibilities and overall store safety standards.
* Act as key‑holder for the store and have sole responsibility for running the store when required.
Required Skills & Experience
Leading team members at a supervisory level or above, preferably in retail or a comparable environment. Experience driving key KPI achievement and managing budgets is essential. Excellent communication skills, the ability to build a culture of trust, a proactive mindset for problem‑solving, and a passion for delivering outstanding customer service are mandatory.
Benefits
* Salary up to £23,640, dependent on experience
* 34 days paid annual leave, increasing with length of service
* Uniform allowance
* 50% employee discount
* Health Cash Plan scheme covering everyday health expenses plus virtual mental health support
* Free access to Employee Assistance Programme with 24/7 support including online therapy and counselling
* Flexible benefits scheme to personalise your benefits package
* Enhanced family leave policies
* Pension scheme with generous 7% employer contributions
* Life assurance programme
* Learning and development opportunities
* Paid volunteering opportunities (two days per year)
* Employee networks including an Inclusion Network
* Discounts on top retailers and gym memberships through our discount hub
Equal Employment Opportunity
We are an inclusive employer committed to diversity of thought, background and perspective. We invite all candidates to apply. We are happy to accommodate adjustments in the recruitment process. Please send your application through our online portal; we are unable to accept CVs and applications over email.
Closing date for applications: 21st May 2026. Job ID: IND-665.
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