£45,000 – £55,000
Nottingham | Hybrid | 2 Days Onsite
We’re supporting a leading professional services firm who are strengthening their internal Dynamics capability following the recent rollout of Microsoft Dynamics 365 Customer Insights and Sales.
With adoption still in its early stages, this newly created role will play a pivotal part in driving engagement, improving usage, and unlocking the true value of Customer Insights Journeys across marketing and events.
Sitting within the Marketing & Events team but working closely with the Dynamics / IT function, this role offers the opportunity to take real ownership of CIJ, influence wider adoption, and showcase how marketing automation can elevate client engagement and business development activity.
This is a hands-on position for someone who enjoys combining technology, marketing and process improvement, with the chance to shape how the platform is embedded across the firm.
What You'll Be Doing:
* Owning the use of Microsoft Dynamics 365 Customer Insights Journeys across marketing and events
* Designing and managing journeys, triggers, segmentation and event orchestration
* Supporting the coordination and delivery of marketing-led events, ensuring CIJ processes are followed and enhanced
* Driving best practice adoption and supporting internal upskilling across the team
* Maintaining and optimising the Dynamics platform in partnership with the digital marketing and IT teams
* Managing Zoom webinars including scheduling, setup and live session support
* Supporting data accuracy, reporting and campaign performance insights
* Contributing to marketing automation initiatives such as A/B testing and email journey design
* Providing hands-on support for face-to-face events, including occasional on-site coordination
* Handling wider marketing tasks including website enquiries and collateral support with a strong focus on professional lead management
What They're Looking For:
* 1–2 years’ experience working with Microsoft Dynamics 365, ideally Customer Insights Journeys
* Hands-on experience with journey orchestration, triggers and event modules
* Strong interest in marketing automation, engagement and data-driven optimisation
* Confident stakeholder communicator with a collaborative working style
* Highly organised, detail-focused and comfortable managing multiple activities
* Self-starter mentality with the confidence to make recommendations and take ownership
* Background in professional services or consultancy environment is beneficial but not essential
Why This Could Be a Strong Move:
* Opportunity to take ownership of CIJ and directly influence its success across the business
* Key role in improving adoption following initial implementation challenges
* Exposure to business-critical marketing and event strategy
* Chance to become the internal go-to specialist for Dynamics marketing automation
* Clear scope to grow alongside an evolving Dynamics function