Who You Are You are a dedicated professional with a strong commitment to effective tenancy management services within a social housing setting. You possess the resilience and creativity necessary to engage with harder-to-reach individuals and work collaboratively with multiple agencies to support tenants in maintaining successful tenancies. You have the flexibility to adapt to changing demands and are committed to the Council's vision of 'putting our residents first'. What the Job Involves As a Tenancy Management Officer, you will be responsible for managing a 'patch' of tenancies across a range of types, delivering a risk-based, person-centred approach to tenancy management. Your primary focus will be on the prevention of homelessness and sustaining various occupation arrangements. You will conduct risk assessments, contribute to the fire safety management strategy, maintain accurate records, and participate in case conferences and meetings while ensuring efficient tenancy and leasehold management practices. You will also contribute to service planning, development, and continuous improvement efforts within the team and across Tenancy Services. Skills Knowledge of Housing and Landlord & Tenant legislation Risk assessment and management skills Creative problem-solving and decision-making skills Strong communication and presentation skills Excellent ICT skills, including Word and Excel Proven ability to engage and collaborate with various stakeholders Ability to work independently and as part of a team Commitment to personal development and learning