Role Title: ServiceNow Business Analyst
Duration: 6 month contract
Location: Remote
Rate: up to £496.80 p/d Umbrella inside IR35
Role purpose / summary
ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.
The senior ServiceNow Business Analyst serves as a translator between technical teams and the client to collect, clarify, analyse and translate business requirements into documentation and conceptual design (user stories) The senior ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the SN Application Architect and development team to transform the requirements into a viable solution.
Service Management Transformation projects :
* Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
* Perform detailed data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization
* Provide ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
* Design and implement E2E trainings and UAT.
Service Management Implementations :
* Assist in gathering core configuration requirements, translate these into design model and handle the overall implementation process in collaboration with developers.
* Capture customers and service providers requirements into stories, solution the approach and run the overall implementation process in partnership with developers.
Service Management Remediation projects :
* Assist Delivery teams to resolve issues and improve service delivered to the customers against ServiceNow Platform.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!