Senior Service Assurance Manager (Service Management)
6 Month contract initially
Based: Onsite - Castle Donington
Rate: £400 - £450 p / d (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Senior Service Assurance Manager (Service Management) to join the team.
This role will proactively monitor performance levels, identifying trends, risks and issues and will work collaboratively with the relevant Tribe leaders and its members to develop Insights, establishing root causes, and planning and tracking the implementation of required improvement initiatives and interventions.
The Senior Service Assurance Manager is accountable for the performance achieved by the assigned Tribe(s) and will be able to demonstrate the increased performance and maturity over time.
Key Responsibilities
The Senior Service Assurance Manager is a key role within Digital and Technology responsible for Service Management delivery assurance across their assigned D&T product, platform or infrastructure Tribe(s).
Assigned to and embedded within the D&T Tribes your will provide the primary link between Service Management practices and Tribe members; this role ensures that Service Management practices are fully embedded, complied with and that the IT Services provided by the Tribe(s) are meeting the Service Levels required by the Business operations and its Stores.
As an ambassador for Service Management, you will promote ITIL4, DevOps, and SecOps as complimentary frameworks, working with the various product and platform owners, squad leaders and their teams to support them to effectively balance velocity and throughput needs with the standardisation and risk reduction and operational stability achieved through adherence to the Service Management Practices.
* Manage overall Tech services across the Distribution Centre
* Managing overall change management, problem management and incident management
* Communication with Senior stakeholders in business and technology teams
* Working closely with Product and Engineering teams to ensure stability across the distribution centre
* Managing IT support teams
* Driving service level performances and reporting
Key Skills & Experience
* Experience in Service Management
* Experience in managing major incidents, problem management
* Preferable experience in Logistics and Retail industry
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
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