Customer Service Agent
Immediate Interviews
Yolk Recruitment are excited to be working exclusively with a fantastic financial services company just outside Pontypridd, who are looking for passionate Customer Service Agents to join their friendly team.
If you love helping people and want to build a career where great service really matters, this is the perfect opportunity. You'll be the voice of the business-guiding customers through their finance agreements, answering questions, and making sure every interaction is a positive one.
You'll join a close-knit contact centre team of around 20 people, where collaboration and support come naturally. Plus, you'll receive thorough training and ongoing development to help you succeed and grow.
What you'll be doing:
You'll help customers understand their finance agreements over telephone, email and via other platforms
You will be working resolving queries quickly and confidently
If you directly cant support with someone you will liase internally to ensure customers satisfaction.What experience will you need:
Experience in customer service, providing support by speaking to customers on the telephone.
Strong listening and communication skills
The ability to stay calm and solve problems efficiently
Good organisational and time management skills
A team-first attitude and a willingness to learn
Bonus: Knowledge of the motor finance industryWhat You'll Get in Return
Salary of £24,500
No shift work-Mon-Friday working hours 9-5.15
26 days holidays plus bank holidays
A permanent, full-time role on site with hybrid option
Private medical cover
High street discounts
Ongoing career development and growth opportunities for team leadership and management
Its an easily accessible location, with train/bus links and free parking