Company Description
For over 75 years we’ve been helping pets get the very best care and quality of life by providing affordable, high quality healthcare and nutritional products. As a result, our portfolio is one of the largest and most dynamic pet healthcare ranges in the retail industry supporting the care of multiple species from cats and dogs to birds, fish and reptiles….and it continues to expand!
Role Description
We are looking for an experienced Amazon operations and commercial specialist to support profitability, operational performance and continuous improvement across Amazon UK and EU marketplaces.
This is NOT a general operations role, nor a KAM role. We are specifically looking for someone with strong hands-on experience who understands the operational and commercial complexities of working with Amazon.
The role will focus on financial recovery, operational issue resolution, governance and commercial performance management across the Amazon business. Remote-based role within Europe (inc the UK).
Responsibilities will include:
· Managing and reporting on chargebacks, shortages and aged receivables recovery
· Investigating and resolving operational and profitability issues
· Supporting logistics, supply chain and operational escalations
· Reviewing NetPPM and internal profit metrics, providing actionable insights and driving solutions
· Coordinating promotional and event readiness
· Building reporting frameworks and process improvements
· Delivering commercial insight and recommendations
Qualifications
· Has proven Amazon experience (minimum 3 years), ideally from a Vendor perspective
· Understands Amazon operational processes intricately
· Has very strong analytical and Excel capability
· Is highly organised and commercially minded
· Can independently manage complex operational issues
· Is fluent in English. Other languages are a plus
What we can offer
· Competitive salary, depending on experience
· Flexible, autonomous and inclusive working environment
· Company pension plan
This is a role with a high level of autonomy. A remote role, suited to someone who genuinely understands how Amazon works operationally and commercially.
Please note there may occasionally be a requirement to attend in-person meetings within the UK and elsewhere in Europe.
No recruitment agencies please.