Assistant Night Manager – The Municipal Hotel & Spa MGallery
As the Assistant Night Manager, you play a pivotal role in leading our overnight operation, upholding the refined standards of the Municipal MGallery. While supporting the Night Manager, you will also independently lead overnight shifts during the Night Manager’s days off, acting as the senior decision-maker and manager on duty.
In this role, you ensure the transition from day to night remains seamless and invisible to our guests. You will take full responsibility for guest safety, financial accuracy through the Night Audit, and the leadership of the night team, delivering calm, confident leadership throughout the night.
Key Responsibilities
Leading the Vision
* Lead the overnight hotel operation in the absence of the Night Manager
* Uphold the MGallery “Memorable Moments” philosophy throughout the night
* Ensure consistency of five-star service standards across all overnight touchpoints
Operational Excellence
* Manage and complete the Night Audit with absolute accuracy when leading shifts
* Ensure all financial reporting is precise, compliant, and completed on time
* Deliver seamless departmental handovers to the morning management team
Guest Relations
* Act as the primary point of contact for overnight guests when leading shifts
* Manage late arrivals, early departures, and guest concerns with polished empathy
* Resolve issues calmly and professionally, reflecting luxury brand standards
Safety & Security
* Act as the designated overnight Fire Marshall and Health & Safety lead when required
* Conduct regular security patrols of the hotel and historic premises
* Ensure the safety, security, and well‑being of guests, colleagues, and property
Team Leadership
* Night Auditors
* Night Housekeeping Team
* Provide direction, coaching, and support to colleagues during independent shifts
* Foster a culture of accountability, professionalism, excellence and care
Qualifications
* Previous experience in a Front Office or Nights supervisory role within a luxury or five‑star hotel
* Proven ability to manage overnight operations independently
* Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures
* Confident decision‑maker with a calm, reassuring leadership style
* Passionate about luxury hospitality and delivering personalized guest experiences
Benefits
As a Heartist®, you will be a member of the Accor and RBH group, gaining a comprehensive benefits package that includes preferential rates in hotels, exclusive discounts with partners, an extra day’s holiday for your birthday, pension scheme, free meals on duty, gratuities, discounts, parking, and social events. These benefits enhance our culture and support your overall well‑being.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
#J-18808-Ljbffr