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Client:
Staffline Group PLC
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c3054df672a8
Job Views:
6
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Hours: 42 hours per week
Shift Pattern: 4 days on / 4 days off, rotational shifts: 6am-6pm, 11am-11pm or 6pm-6am
Salary: ££ per hour
What you will receive:
* A competitive hourly rate
* A friendly and supportive team environment
* Full training with opportunities for career development and progression
* A comprehensive benefits package including: Access to online GP services, Death in service benefit, Share options, Discounts on shopping, holidays, cinema, and more
* Free on-site parking
Key Responsibilities:
* Managing high volumes of incoming and outgoing calls to clients and branch offices
* Using internal software to ensure monitoring and compliance standards are met
* Working collaboratively as part of a national monitoring team
* Following correct procedures for real-time incident reporting and escalation
* Communicating effectively with team members and other departments
* Carrying out all duties in a safe and diligent manner in line with Health and Safety policies
* Complying with ISO 27001 standards and internal procedures
* Meeting individual KPIs
* Keeping up to date with system updates and procedural changes
What we are looking for:
* Excellent interpersonal and communication skills
* Ability to work effectively in a fast-paced environment
* Strong organisational skills with the ability to manage workload and meet deadlines
* A positive, professional approach with a willingness to learn and develop
* Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
* Applicants must have a five-year checkable work history
* Must successfully pass a PSNI check in line with BS5979 and BS7858 screening standards
* Experience working in an alarm receiving centre
* Previous call centre or customer service experience
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