Be the first step in a learners journey
Were looking for a proactive and compassionate Student Support Coach to join our Prison Education team. This is a key front-facing role where youll support learners from their very first interaction with education, helping them access opportunities, overcome barriers, and stay engaged in learning.
As the first point of contact for learners, youll play a vital role in shaping positive first impressions, supporting induction, and ensuring every learner is set up for success.
What youll be doing
Induction & Assessment
Deliver a warm and professional welcome to learners entering education
Lead screening and assessment processes during induction
Gather learner history and assess starting points
Deliver engaging induction sessions to maximise participation and engagement
Learner Engagement & Support
Provide ongoing pastoral support to improve learner retention and achievement
Build relationships with learners to understand goals and barriers
Support learners at risk of disengagement and track interventions
Use trauma-informed approaches to support learners effectively
Progression & Guidance
Offer advice and guidance on available courses and learning pathways
Promote education opportunities, including Open University and distance learning
Support applications and liaise with tutors and external organisations
Ensure learners are enrolled on courses aligned to their sentence plans
Administration & Operations
Maintain accurate learner records and data across prison systems
Support enrolment, registers, exams, and invigilation processes
Coordinate with internal teams and partner agencies
Help maintain systems for the smooth running of the education centre
Teamwork & Flexibility
Work collaboratively with tutors, support staff, and prison teams
Support peer mentors and learner development activities
Provide cover across the team, including admin and induction duties where required
Contribute to achieving contract KPIs and standards
What were looking for
Essential
NVQ Level 2 in Business Administration (or equivalent)
Level 3 qualification in supporting individuals with learning disabilities (or equivalent)
Strong IT skills and ability to manage and analyse data
Excellent organisational, communication, and interpersonal skills
Ability to motivate and engage learners, particularly those with barriers to education
Experience in administration and working with individuals with additional needs or trauma
High attention to detail and ability to manage records accurately
Understanding of safeguarding, equality, and data protection
Desirable
Information, Advice and Guidance qualification
Experience in prison or secure environments
Experience of exam invigilation and multi-agency working
Knowledge of OFSTED EIF
Why join us?
Play a crucial role in supporting learner engagement and achievement
Be part of a collaborative, supportive education team
Develop experience in prison education and learner support
Access ongoing training and development opportunities
Our values
Were looking for people who demonstrate:
Customer First supporting learners to improve their lives
True North acting with integrity
Own It taking accountability
Improve to be the best striving for excellence
Apply now
If youre passionate about supporting learners and making education accessible, wed love to hear from you.
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