Job summary
An exciting opportunity has arisen for a motivated and innovative Business Change Facilitator that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.
Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected to work collaboratively with people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board's strategy CTM 2030.
Candidates will be expected to have demonstrable experience of supporting digital transformational change within a healthcare environment, with skills including excellent engagement and stakeholder management and proven skills in change management and benefits.
As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.
Main duties
The Business Change Facilitator will ensure that effective communication takes place to end users. The post holder will document business processes in association with clinicians and non-clinicians when implementing systems and facilitate change work as required. To provide business change expertise to implement clinical systems and ensure that the highest standards of business needs are met by the systems implemented. Responsible for baselining benefits to support with benefit realisation across the programmes. To deliver the programmes with training and business user support as required.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, our health board is one of Wales's largest employers. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM's location offers the best of South Wales and the surrounding area, with access to city life, countryside and coast.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: We listen, learn, and improve; We treat everyone with respect; We work together as one team.
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you''ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted: 30 October 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,263 to £47,280 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 110-AC311-1025
Job locations: Williamstown Information Hub, Dinas Isaf West, Williamstown, Tonypandy, CF40 1XX
Job responsibilities
You will find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Have an awareness of business/clinical issues and highlight any risks associated with the implementation. Use specialist knowledge to encourage the effective use of clinical and non-clinical information across programme areas. Investigate innovative ways of implementing business change, researching user preferences and suggesting changes to meet needs. Monitor the impact of business change activity and develop an evaluation process to evaluate and amend activity to improve the service. Monitor data quality and report back to users, encouraging/influencing change. Work with the Business Change Manager to support benefit workshops with key stakeholders to identify, define, baseline benefits and provide ongoing support for continued monitoring through to realisation.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. While Welsh skills are not essential, being able to speak/listen at Level 3 (CEFR B2) or above is advantageous, particularly for conversations with patients about everyday health. See Welsh Language Guidance in the documents at the bottom.
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required.
Certificate of Sponsorship: Applications from job seekers who require sponsorship to work in the UK will be considered alongside all other applications. For more information visit the UK Visas and Immigration website.
Employer details
Cwm Taf Morgannwg University Health Board
Address: Williamstown Information Hub, Dinas Isaf West, Williamstown, Tonypandy, CF40 1XX
Employer's website: https://joinctm.wales/
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