Credit Control Manager/ Group Business/ Multi Site Organisation/ Growing Team and Business/ Excellent Benefits/ Hybrid and Flexible Working
Forge Talent have partnered with a highly successful group business as they continue their North West growth plans. They are looking to add an experienced and passionate Credit Control Manager to their North Manchester office, to drive and enhance efficiencies within their collections process.
This is an ideal opportunity for somebody to truly shape and enhance the Credit Control function. This will be a hands-on role and will require the ability to drive efficiencies, strengthen internal working relationships and provide accurate reporting and budgeting information.
This is a pivotal role that will implement strategic credit management practices to support continued growth and financial resilience.
Credit Control Manager Responsibilities:
Take full ownership of the companys credit control function, overseeing the credit position of 3 (growing) business entities, ensuring the credit worthiness of debtors and the timely collection of outstanding amounts.
Manage a team of Credit Controllers and Administrators across multiple business locations. Motivating and encouraging the team to drive efficiencies and proactively work towards collection targets.
Play a hands-on role in the day-to-day operations of the credit and collections process, ensuring accurate and efficient payment allocations, reconciliations and query resolution.
Implement and develop effective credit policies and procedures to reduce overdue debt and bad debt exposure.
Conduct credit risk assessments and set appropriate credit limits for new and existing clients.
Produce and maintain an accurate weekly aged debtor report with analysis and commentary for review with the Senior Finance Team.
Build and develop trusting and professional relationships with key account clients to ensure prompt payments.
Manage escalated debt cases and queries referred by the team, including taking the lead on pre-legal and legal collection processes where required.
Negotiate, agree and sign off repayment plans and settlement arrangements as required.
Work collaboratively with the Sales, Operations and Account Management teams to enhance internal relationships and effectively resolve billing or service-related disputes.
Monitor and analyse key metrics such as Days Sales Outstanding (DSO) implement and drive improvement strategies to enhance productivity.
Lead, support and encourage continual improvement projects to ensure best practice and efficiency across the department.
Credit Control Manager Required Experience:
Previous experience of working as a Credit Control Manager, in a B2B capacity, ideally within a group or larger business environment.
The ability to develop, motivate and oversee a team of Credit Controllers and Credit Administrators working across multiple business sites.
A strong understanding of credit risk management principles, debt recovery and financial reporting.
The ability to present financial results and support findings, challenging any conflicting information.
Proven ability to manage large or complex ledgers with multiple customers and contract types.
Exceptional communication and negotiation skills with the ability to influence at all levels.
Strong analytical and problem-solving skills with meticulous attention to detail.
Proven results in delivering effective continuous improvements
Advanced Excel skills with the ability to manipulate data accordingly and as required.
Strong computerised systems skills (previous experience of using Sage 200 is highly advantageous although by no means essential)
A commercially minded approach to the role and duties.
Excellent time management skills with the ability to prioritise the tasks and responsibilities of the department.
The ability to commute to the North Manchester Office and also occasionally to travel to additional business sites as required.
If you are a Credit Control Manager seeking a new challenge that will enable you to truly add value within a highly successful organisation Please contact Rosie at Forge Talent or submit your CV for review.
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