Overview
About Serco. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Field Operations Manager
- West Midlands Permanent, Full Time
£42,000 - £48,000 per annum + Company Car
We're recruiting for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.
Responsibilities
* This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services.
* You will provide accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region.
* Provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio.
* Work with the other Management Team members to deliver outstanding and effective service.
* Ensure compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
* Ensure all properties within their allocated area are safe, habitable, fit for purpose and fully equipped in accordance with contract standards and regulatory requirements.
* Ensure provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.
What you’ll need to do the role
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.
Why Serco
* A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.
* A place you can count on
* Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
* A place for you
* We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
* Pension – up to 6%
* Employee Assistance Programme
* Chance to contribute to innovation in the Immigration sector
* A company passionate about diversity and inclusion
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
* A safe and supportive culture
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