Homeownership Officer
Islington
Full Time
Temporary
A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio. THE ROLE
As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.
Key responsibilities include:
• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system THE CANDIDATE
The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector.
You will also have:
• Strong knowledge of leasehold management and the affordable housing sector
• Experience working with housing management systems
• Excellent customer service skills with a proactive, solution-focused approach
• Ability to work independently, manage time effectively and prioritise workloads
• Strong communication and relationship-building skills with internal and external stakeholders THE CONTRACT
Working Hours: 35 hours per week
Length of Contract: 3 Months, Monday to Friday, 9am–5pm
Rate: £27.98 – £30.24 per hour LTD. PAYE equivalent £24.01 – £25.95 per hour (inclusive of holiday pay) HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations