Job Description
Administrator / Operations Assistant
Terracotta Property
Hybrid - 4 days London Bridge office / 1 day WFH
Up to £30,000 + bonus
Ensuring smooth communication and coordination among Surveyors & Valuers, Clients, and Senior Management. Responsible for managing administrative tasks that support our team and operations, while also playing a key role in maintaining and enhancing our digital presence. This position is ideal for someone has a strong foundation in administrative support and is ready to grow with the company.
Key Responsibilities
\t
* Updating Excel and client folders with Instructions: Maintain and update spreadsheets, upload documents to the shared drive.
\t
* Liaising with Valuers, Surveyors and Clients: Coordinate bookings and confirmation of inspections to external parties.
\t
* Managing and Updating Diaries: Ensure that Surveyors and Valuers’ schedules are up-to-date and well-organised.
\t
* Track KPIs: Communicating to the teams the reports that are due the following day and keeping records of any delays.
\t
* Phone Communication: Answer incoming calls, providing professional support and emailing phone messages to the team.
\t
* Formatting Reports: Prepare and format reports ready to be sent to the Client.
\t
* Ad-Hoc Tasks: Provide administrative tasks as assigned by Senior Management.
\t
* Social Media Posts: Assist in creating and scheduling social media posts to enhance our online presence.
\t
* Follow-Up on Queries: Ensure that all queries from Clients, Surveyors and Valuers are followed up promptly and effectively.
Proficiency Requirements
Candidates must demonstrate proficiency in the following areas:
\t
* Microsoft Word: Ability to create, format, and edit documents with consistency and clarity.
\t
* Microsoft Excel: Strong skills in inputting data into Excel as well as having a keen eye for detail.
\t
* Microsoft Outlook: Competence in managing emails, calendars, and scheduling tasks.
\t
* Telephone Etiquette: Excellent phone manners, ensuring professional and courteous communication during calls.
Qualifications and Desired Skills
\t
* Experience: A minimum of 2 years experience in an administrative or operations role.
\t
* Organisational Skills: Strong ability to manage multiple tasks, maintain detailed records, and meet deadlines.
\t
* Communication Skills: Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams and external partners.
\t
* Attention to Detail: High level of accuracy in managing data and preparing reports.
\t
* Adaptability: Flexibility to work on a variety of tasks and adjust priorities as needed.
\t
* Tech Savvy: Comfortable using digital tools and platforms, including social media management.
Work Arrangement
\t
* Initial Role: 9am to 6pm, based 4 days a week (Monday to Thursday) in London Bridge. 1 day WFH (Friday)
\t
* Job Type: Permanent
\t
* Pay: up to £30,000 per year, discretionary bonus, 25 days holiday
\t
* Schedule: Monday to Friday
\t
* Language: English (required)