Join Ocean Housing as a Tenancy Sustainment Officer! Location: Stennack House, St Austell Hours: 37 per week (Mon-Fri) Salary: £29,446 per annum Contract: Permanent At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you’ll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing. Your Role: You will work closely with residents facing complex challenges, providing practical, tailored support to help them sustain their tenancy and reduce the risk of tenancy breakdown. You will: Act as a key contact for vulnerable tenants, building trusted relationships. Carry out home visits, welfare checks, and risk assessments. Develop person-centred action plans and support customers to achieve them. Work with partner agencies and professionals, coordinating multi-agency support. Identify safeguarding concerns and make appropriate referrals. Maintain accurate case records and manage your own caseload effectively. You’ll also collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service. What You’ll Bring: We’re looking for someone who is passionate about supporting others, thrives in a dynamic environment, and can manage sensitive situations with empathy and professionalism. You will have: Experience working with customers in challenging or stressful situations Strong communication skills – both written and verbal Good IT skills, including Microsoft Office and databases Excellent organisation and time management skills The ability to work independently and as part of a team Resilience and the ability to manage emotionally challenging situations including attending and working within difficult environments You will be: Compassionate, patient, and able to show empathy and understanding Confident and professional in your approach Proactive and solutions-focused Calm under pressure and able to manage conflict effectively Motivated to make a positive impact Knowledge & Qualifications: Level 3 qualification (or equivalent) Experience using IT systems and maintaining accurate records Desirable (but not essential): Experience in the social housing sector Knowledge of housing or supported housing issues Relevant housing qualification or CIH membership What are our benefits? We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits: 27 days holiday bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies Key Dates: Closing Date: Thursday 4th of June 2026 at Midnight Interview Date: Friday 12th of June 2026 (Face to face at Stennack House, St Austell) We may close this vacancy early if we receive sufficient applications—so apply soon! The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents