A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust
The Paediatric Department is seeking a Secretary Manager to support the operational team and manage secretarial and clerical teams, ensuring efficient service delivery and compliance with performance targets.
Highlights
* Opportunity to develop managerial skills and advance into healthcare management
* Collaborate within a dynamic and supportive team
* Contribute to improving the lives of children and young people
Responsibilities
* Support the operational team and manage secretarial and clerical staff to ensure smooth running of administrative patient services.
* Deliver performance targets including waiting list management, finance and HR support.
* Support various projects and developments from inception to implementation.
* Ensure the delivery of patient access policies, departmental guidelines and quality standards.
* Act as a key driver for the development and implementation of administrative policies and procedures, and contribute to service development projects.
* Manage day‑to‑day operations of the administrative teams, ensuring tasks are efficiently allocated, deadlines met, and staffing levels appropriate.
* Conduct staff appraisals, identify training needs, and provide development opportunities; ensure mandatory training has been completed and health and safety standards are met.
* Lead the recruitment process for administrative positions (advertising, shortlisting, interviewing, onboarding).
* Maintain the patient waiting list and ensure compliance with maximum waiting time targets.
* Ensure all clinical sessions are adequately supported by clerical staff and monitor secretarial support allocation for consultants.
* Monitor the departmental budget, manage administrative expenses, and oversee procurement of supplies.
* Serve as a point of contact between administrative team, clinical teams, and external stakeholders, communicating departmental updates, key performance targets and emerging issues.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi‑faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service to NNUH site
* Free 24‑hour confidential counselling support
* On‑site nursery
* On‑site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Eligibility: This advertised position, which is part of occupation code 4141, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust is not able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
This advert closes on Sunday 31 May 2026.
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