Job Description
Account Director (Total FM) Location: Reigate, Surrey (Hybrid)
Salary: £85,000 + £7,200 car allowance Contract value: circa £30m
We’re supporting a global, technology-led facilities management service provider to appoint an Account Director for a high-profile large public sector local authority account in Surrey.
This is a senior leadership role with full operational and commercial accountability, leading multi-disciplinary teams and a complex supply chain across a Total Facilities Management (TFM) environment. You’ll take ownership of performance, culture, continuous improvement, and client relationships ensuring safe, consistent, and exceptional service delivery at scale.
The role
As Account Director, you’ll provide leadership and direction to the account operation teams, taking budgetary responsibility and ensuring the contract delivers against agreed KPIs, compliance standards, and customer outcomes. You’ll build strong trust-based relationships with senior stakeholders, drive innovation and savings, and ensure performance reporting is accurate, timely, and meaningful.
Key responsibilities
* Service delivery leadership: Lead internal teams and subcontract partners to deliver safe, consistent, high-quality TFM services.
* QSHEW & best practice: Implement best-practice processes in line with company policy and client standards across quality, H&S, environmental and technical compliance.
* Supply chain performance: Drive supplier governance, performance measurement, and continual improvement.
* Financial & commercial accountability: Own budget delivery, financial reporting, risk management, and profitability against agreed targets.
* Client & stakeholder management: Act as senior point of contact, managing relationships at all levels and ensuring excellent contract interfaces.
* Performance reporting: Produce monthly client performance reporting and provide clear updates across people, client, and financial metrics.
* Continuous improvement: Drive savings, innovation, sustainability and social value outcomes in a highly accountable environment.
* Emergency escalation: Lead in emergency situations and ensure appropriate escalation and communication.
* People leadership: Line manage, mentor, coach and develop senior teams, building a high-performing, customer-focused culture.
* Capital projects oversight: Ensure delivery and reporting across stakeholders meets and exceeds expectations.
About you
We’re looking for a confident, credible operator with strong commercial instincts and public sector stakeholder maturity. You’ll ideally bring:
* Significant leadership experience within an FM service provider environment, operating at Account Director / senior contract level.
* Proven experience on Local Authority contracts (essential) within a TFM / multi-service-line delivery model.
* Track record of leading a large, quality-led P&L contract with a substantial budget.
* Excellent relationship management skills, able to influence senior stakeholders and lead teams through complexity.
* Strong governance mindset across compliance, reporting, and risk management.
* An FM qualification (desirable) and Health & Safety qualification (preferred).
Interested?
For a confidential conversation about this opportunity, contact:
Mike Kennedy, Principal Consultant – Permanent Placements, Insight Executive