The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders. What you’ll be doing Owning and managing incidents and service requests from start to finish, including high-priority customer cases Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls Contributing to service quality improvements by identifying recurring issues and preventative actions What we’re looking for At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility Strong troubleshooting and problem-solving skills across technical systems Confident communicator, comfortable explaining technical topics in clear and simple terms Exposure to EDI, supply chain processes, or enterprise systems is an advantage Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience Ability to work independently in a fast-paced, remote first role Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.