IT Help Desk Officer – Kings Cross (Full‑time, Temporary)
£14.89 per hour, 37.5 hours per week, ongoing temporary contract, immediate start available.
Key Responsibilities
* Logging and resolving IT support requests within agreed SLAs and KPIs.
* Installing, configuring and maintaining hardware, software, printers and network devices.
* Supporting Office 365 administration, Active Directory account management and access permissions.
* Troubleshooting hardware, software and connectivity issues.
* Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance.
* Maintaining asset registers and equipment records.
* Supporting network, wireless and server‑related tasks.
* Liaising with third‑party suppliers to ensure continuity of IT services.
* Supporting IT projects, system improvements and process development.
* Delivering IT inductions and guidance to staff.
About You
* Previous experience working within an IT support/helpdesk environment.
* Experience working independently and as part of an IT team.
* Knowledge of Office 365 administration and cloud‑based systems.
* Experience managing user accounts and security access.
* Strong troubleshooting and communication skills.
* Excellent organisational skills and the ability to manage competing priorities.
* A proactive and customer‑focused approach.
* Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.
This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.
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