Your newpany
Hays are recruiting for a permanent client services and meeting coordinator. This role is fully office based in Manchester City Centre.
Your new role
To deliver an exceptional, world-class client experience by supporting all aspects of client services, including reception, concierge, and the full coordination and delivery of meeting rooms and event spaces. The role ensures seamless service across all touchpoints,bining hospitality, technical support, and operational excellence.
Key Responsibilities
Client Experience & Front-of-House
1. Provide a professional meet-and-greet service for clients and guests, both in person and virtually.
2. Deliver a high-end, hospitality-led experience, anticipating and responding to client needs.
3. Offer a concierge-style service, including arranging transport and local rmendations.
4. Build strong rapport with clients, acting as a trusted and approachable point of contact.
5. Meeting & Events Coordination
6. Manage meeting room setups, including furniture layouts, catering arrangements, and technical requirements.
7. Coordinate end-to-end meeting support, from booking through topletion.
8. Act as the primary contact for key meetings and events, offering guidance and expertise.
9. Work closely with business development and events teams to support planning and delivery.
10. Audio-Visual & Technical Support
11. Support the use of in-room technology, including video conferencing ( Teams), presentation tools, and audio systems.
12. Troubleshoot AV and technical issues using structured problem-solving approaches.
13. Provide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements.
14. Liaise with specialist teams to escalate and resolve technical faults.
15. Operational Coordination
16. Collaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery.
17. Monitor room and space utilisation, ensuring efficient use of resources.
18. Resolve scheduling conflicts andpeting demands for space and services.
19. Maintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable.
20. Coordinate deliveries, ensuring promptmunication with relevant teamsAdministration &plianceManage administrative tasks including reporting, financial reconciliation, and invoicing.Maintain accurate records of bookings and service usage.Adhere to organisational policies, procedures, and service standards.Follow all health and safety regulations, including emergency and business continuity procedures.Support additional workplace duties as required.
What you'll need to succeed
21. Proven experience in a corporate reception, hospitality, or meeting room environment.
22. Experience using booking or space management systems ( Eptura/Condeco) is desirable.
23. Strong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms.
24. Excellent written and verbalmunication skills, with the ability to engage at all levels.
25. Strong interpersonal skills with the ability to build rapport quickly.
26. Well-organised with a structured and methodical approach to work.
27. Ability to manage multiple priorities in a fast-paced environment.
28. Confident in resolving conflicts and handlingpeting demands.
29. Proactive, adaptable, and solutions-focused mindset.
What you'll get in return
This role is paying £25,000, excellent benefits and a fantastic business which promotes self development.