We’re looking for a decisive and delivery-driven Productivity Platform Owner to take full accountability for the end-to-end lifecycle of a defined technology platform and its associated services.
The Productivity Platform is accountable for enabling a modern, AI-powered digital workplace that drives workforce effectiveness and organisational productivity. It owns the strategy, roadmap, and lifecycle of core productivity capabilities, including Microsoft 365 services and a Copilot Centre of Excellence (CoE) to accelerate AI adoption at scale. The platform focuses on embedding intelligent workflows, optimising collaboration patterns, and maximising value from productivity investments through adoption, governance, and continuous improvement. It ensures experiences are secure, intuitive, and designed around how employees work, not just the tools they use.
What you’ll be doing as a Productivity Platform Owner
As Productivity Platform Owner, you’ll own the full lifecycle of productivity services.
Own Microsoft 365 and Copilot platform services end-to-end.
Define and maintain platform roadmap and strategy.
Drive adoption of digital workplace tools and workflows.
Translate business needs into platform capability and design.
Improve service performance using data, insight, and feedback.
Base location: Clearwater Court
Working pattern: Mon – Fri, 9am – 5pm
Contract type: Permanent – Hybrid
What you should bring to the role
The essential criteria to help you succeed in this role is:
ITIL Foundation qualification. (or equivalent experience)
Experience managing workplace or productivity platforms.
Strong understanding of Microsoft 365.
Ability to define roadmaps and service models.
Strong stakeholder engagement skills.
Nice-to-haves that would make you stand out:
Experience with Microsoft Copilot or AI tools.
Experience delivering digital adoption programmes.
What’s in it for you?
Competitive salary up to £85,000 per annum.
Generous pension scheme.
26 days annual leave, increasing with service, plus bank holidays.
Performance-related pay scheme.
Private healthcare.
Wide range of wellbeing and lifestyle benefits.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment