Job Description
6 Months Contract
Summary
We are seeking a Process Mapping Specialist to lead workshops and facilitate the analysis, mapping, and redesign of business processes as part of our new case recording system implementation. This role is crucial in ensuring that workflows are documented, optimised, and aligned with our digital transformation goals, specifically supporting the implementation across Social Care.
Responsibilities
* Process Mapping & Analysis
o Develop accurate "as-is" and "to-be" process maps using tools like Visio or Lucidchart.
o Identify inefficiencies and collaborate with teams to propose redesigns for improved operational effectiveness.
* System Integration
o Align mapped processes with new systems and reporting frameworks.
o Support configuration, validation, and testing during implementation phases.
* Stakeholder Engagement
o Facilitate workshops with practitioners, managers, and regional partners.
o Secure buy-in for process changes and ensure smooth adoption.
* Documentation & Governance
o Produce clear visual and written documentation for workflows.
o Ensure compliance with GDPR and organizational governance standards.
* Change Management
o Communicate process changes effectively and support training plans.
o Maintain action plans and contribute to project reporting.
Requirements
* Proven experience in business process mapping and improvement.
* Strong knowledge of digital delivery standards (e.g., GDS) and Agile methodologies.
* Proficiency in process mapping tools (Visio, Lucidchart, or similar).
* Excellent analytical and problem-solving skills.
* Skilled in facilitation and stakeholder engagement.
* Understanding of data protection and compliance frameworks.
Desirable Skills
* Experience in social care or public sector transformation projects.
* Familiarity with system configuration and UAT processes.
* Knowledge of continuous improvement methodologies (Lean, Six Sigma).
Location
Based in Usk with travel required to other Social Care locations within Monmouthshire, such as Abergavenny, Monmouth, and Chepstow.