IT Manager - Retail & Hospitality
Dorset, 3 days office (Hybrid)
To lead the digital transformation of a proud, innovative hospitality brand.
In a rare and exciting opportunity, we're looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.
You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.
From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech.
This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech.
The role:
• Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.
• Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.
• Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions.
• Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.
• Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals.
Experience:
• Proven leadership in IT or technical project management
• Deep experience with hospitality systems (EPOS, booking, CRM, etc.)
• Strong Microsoft Cloud 365 and virtualisation experience
• Excellent communication skills (technical and non-technical)
• Experience in change/project management and vendor relations
Technical Experience
• Cloud IaaS/SaaS
• Microsoft Power Platform, scripting, automation
• Cybersecurity awareness & compliance
• Digital storage, servers, workstations
• IT support desk and service management
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