Senior Business Travel Consultant - Day Shift - Remote
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state‑of‑the‑art technology, and consumer‑grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised Series E funding at a $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.
Since 2023 we’ve been voted one of the best places to work, one of the fastest‑growing apps and tech companies, and a leading pioneer of business travel. Global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About the Role
We are seeking a dedicated Senior Business Travel Consultant who is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
What You Will Do
* Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
* Arrange European and domestic travel, including flights, car rentals, and hotels.
* Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
* Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
* Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
* Proactively maintain and develop client relationships, offering support throughout the entire travel process.
* Provide suitable travel options and suggestions to meet client requirements.
* Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
* Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
* Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We are looking for people who
* Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
* Are proficient in air fares and ticketing.
* Have great communication skills, and are fluent in English, both written and spoken.
* Have previous experience as a Business Travel Consultant.
* Are well‑organized and capable of working to tight deadlines under pressure.
* Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
* Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
* Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
* Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
* Motivate and encourage team well‑being, displaying a positive attitude at all times.
Our Benefits
* 💰 Competitive compensation, including equity in the company.
* 🌴 Generous vacation days so you can rest and recharge.
* 💊 Health perks such as discounts in health insurance or gym allowance.
* 🧩 Flexibility to increase your pension plan.
* 🥳 Unforgettable TravelPerk events, including travel to one of our hubs.
* 💙 A mental health support tool for your well‑being.
* 📒 Exponential growth opportunities.
* 🫶 VolunteerPerk – 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
* Working hours are within 7 am – 11 pm; part‑time working hours also available.
* An expectation of weekend working on a rotation is required.
* Required to work bank holidays.
* Role will be fully remote but you will be required to come into the Birmingham Hub for training and special events.
How we work
At TravelPerk, we prioritise experience and potential over academic qualifications. We believe that talent and ability aren’t always reflected in formal credentials. For certain roles we provide relocation assistance – please specify your need in your application and we will evaluate on a case‑by‑case basis. English is our official office language.
TravelPerk is a global company with a diverse customer base – we want our people to reflect that. We’re an equal‑opportunity employer, meaning you’re welcome at TravelPerk regardless of appearance, where you’re from, or anything else that makes you.
Protect yourself from recruitment scams: all official communication from TravelPerk will always come from email addresses ending in @travelperk.com or @externaltravelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information early in the process, or communicate through unofficial apps. If you receive a suspicious message, please do not respond. Forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.
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