Are you ready to take your customer service skills to the next level in a dynamic environment? This is your chance to join a thriving, forward-thinking manufacturing company that's experiencing exciting growth! We're on the lookout for a passionate and proactive Sales Office Administrator to become a key player in our clients global customer support team. The Role: This is a fast-paced, office-based role where you'll collaborate with internal teams, suppliers, and logistics partners to deliver an outstanding service. What You'll Be Doing: Delivering exceptional customer service. Managing the full order cycle from enquiry and quotation to processing, dispatch, and delivery. Taking ownership of customer orders and ensuring timely, accurate updates. Providing first-line support through telephone and email, resolving queries with confidence and care. Building strong product knowledge to offer tailored advice, up-sell, and cross-sell effectively. Coordinating with shipping companies and customs to resolve delivery issues. Handling after-sales support including returns, complaints, warranties, and service requests. Maintaining accurate records of all customer interactions and transactions. Making proactive outbound calls to follow up on orders and identify new sales opportunities.About You: Previous experience as a sales administrator or customer service role. Highly organised, detail-oriented, and able to priori...