Join to apply for the Customer Consultant role at Skipton Building Society
Work 18 hours per week, permanent, based primarily in West Kirby with occasional work in Chester. Saturdays in Chester are on a rota basis (approximately 2 Saturdays per month) and you will receive time back in lieu.
Salary – £23,600 pro rata (£11,800 for 18 hours per week). Closing date – Thu, 30 Oct 2025.
What will you be doing?
* Be the first point of contact, warmly welcoming customers both in‑branch and over the phone.
* Engage and understand customers’ needs through insightful questioning and offer tailored solutions.
* Listen attentively to each customer’s unique circumstances and provide personalised solutions.
* Proactively reach out to customers by phone to identify needs and discuss how we can support them.
* Maintain accurate customer records in our internal systems, with a focus on identifying and supporting vulnerable customers.
* Adhere to our policies, standards and controls, receiving comprehensive training and coaching.
What do we need from you?
* Previous experience interacting with customers, preferably in a bank, building society or contact‑centre environment.
* Ability to work well alongside others, demonstrating a one‑team mindset.
* Strong time‑management skills and the ability to react quickly in a busy environment.
* Desire and ability to grow, adapt and change while meeting business priorities.
* Passion for delivering exceptional service and going above and beyond.
What is in it for you?
* Annual discretionary bonus scheme.
* 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme for buying and selling additional leave days.
* Generous employer‑matched pension contributions – up to 10% per annum.
* Employee Assistance Programme and online discount platform.
* Paid volunteering days (three per year).
* Colleague mortgage and savings accounts, and a range of discount schemes.
* Commitment to training and development.
* Private medical insurance for all colleagues.
* Salary sacrifice scheme for hybrid/electric cars.
Seniority level
Not applicable
Employment type
Part‑time
Job function
Other
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