Location
Sheffield
Hours
18.75 hours per week: Monday 1:15 pm – 5 pm; Thursday and Friday 8:45 am – 5 pm (this pattern is non‑negotiable due to service needs).
Contract
Permanent
Salary
£24,938 per annum – pro rata for part time.
About the role
You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration. Maintaining accurate supporter records, liaising with other departments when necessary, and handling complaints about services and fundraising activity will also be key parts of the role.
About you
Excellent communication and administration skills gained in a customer service environment, including handling complaints. Experience reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office (Word, Excel, e‑mail and Internet) and a strong attention to detail and accuracy. Understanding of how the Helpdesk service impacts Shelter’s brand and resilience dealing with challenging enquiries.
Benefits
30 days annual leave, enhanced family‑friendly policies, pension, interest‑free travel loans, tenancy deposit loan, payroll giving, cycle‑to‑work scheme, employee assistance programme.
How to Apply
Click ‘Apply for Job’ below. Submit a CV and a Supporting Statement with responses to the three points in the ‘About you’ section of no more than 350 words each. Provide specific examples using the STAR format and demonstrate how you address the following behaviours with your responses:
* We prioritise diversity and have an inclusive and open mindset
* We work together to achieve our shared purpose
Please note, applications will not be accepted without a Supporting Statement.
Closing Date
Sunday 7th December 2025 at 11:30 pm
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