Community Services Manager – Dermatology & ENT
£48,000 + Performance Bonus
Hybrid – Croydon Head Office
Full-Time, Permanent
We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee end-to‑end operational delivery.
Key Responsibilities:
* Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
* Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
* Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
* Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
* Lead a team of clinical and non‑clinical professionals
* Track and analyse key performance data to identify trends, risks, and service improvement opportunities
* Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
* Manage the full P&L of assigned services and monitor financial performance closely
* Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
* Actively contribute to organisational change initiatives and quality improvement projects
* Ensure full compliance with CQC, NHS, and internal regulatory frameworks
Ideal Candidate Profile:
* Degree; ideally in Business Administration, Healthcare Management or a relevant field
* Proven experience managing healthcare services
* Strong leadership skills with the ability to manage both direct and matrix teams
* Background in owning P&L and operational budgets
* Familiar with pathway design, waitlist management, and performance monitoring
* Adaptable, friendly, and capable of thriving in a high‑growth, change‑led environment
* Practice Managers or Operations Leads ready for a step up are also encouraged to apply
What’s On Offer:
* Hybrid working – typically 3 days in‑office
* Up to £48,000 basic salary
* Quarterly bonus of £1,000 for hitting operational profit targets
* Annual bonus of £1,000 if yearly service targets are achieved
* Overachievement bonus – £250 for every £20,000 above annual budget
* 37.5‑hour week, Monday–Friday; 9am–5pm
* Paid travel expenses to regional clinic sites
* A genuinely autonomous leadership role with strong internal support and cross‑functional collaboration
* Fantastic long‑term opportunities for growth and development into more senior‑level roles
Location:
Croydon (w/ Hybrid) – easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston‑upon‑Thames
Contact:
To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to tfitch@compassltd.co.uk
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