Patient Systems Officer
Closing date: 18 June 2026.
We are seeking enthusiastic Patient Systems Officers on a fixed term contract for 9 months, ending March 2027.
This role offers an exciting opportunity to join the Patient Systems Team developing and providing technical support and technical systems administration for TEWV’s portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris and SystmOne.
We are committed to supporting our staff in achieving a healthy work‑life balance, alongside offering an excellent range of benefits for you and your family.
You must have the Right to Work in the UK in order to be successfully appointed to this role. This role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
* Undertake technical database management, system administration and development of large-scale patient systems.
* Provide 2nd line support to effectively resolve customer issues and problems.
* Plan, deliver and evaluate appropriate systems developments using the Agile methodology.
* Undertake system upgrades (including testing, configuration and issue management) both in and out of core hours.
* Collaborate with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.
Qualifications
* Educated to degree standard or equivalent, in an informatics related subject or equivalent experiential learning in the field of information systems design, development and implementation.
Experience
* Experience of managing and administering a large information system.
* Experience of change control processes and producing technical specification options.
* Experience of managing and supporting complex database management systems in busy, confidential settings.
* Experience of a customer‑led service.
* Experience of NHS IT systems and services.
* Experience of using and writing SQL and other system development languages.
* Experience in managing work packages.
* Working in an NHS environment.
* Experience in the management of third‑party suppliers.
Knowledge
* Good understanding of relational database management systems (RDBMS).
* Up to date practical knowledge of the management of and use of software application platforms, e.g. SQL, IBM, Oracle.
* Knowledge of one or more computer systems, hardware or software and procedures to develop reports, documents and spreadsheets.
* Good understanding of system change control processes, upgrade paths and release management.
* Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel).
* Knowledge of current NHS legislation, policies and procedures relating to data protection.
* Knowledge of clinical processes/terminology.
* Knowledge of the development cycle including requirements gathering, design, build, test, release and sign‑off.
* Knowledge of change management principles (ITIL).
Skills
* Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills.
* Develop and maintain communication with people about difficult matters and/or in difficult situations.
* Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: relational database skills and expertise, systems programming languages, advanced SQL, end‑user interface design (UDFs).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
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