Application Configuration Team Leader
We’re looking for an enthusiastic and capable Application Configuration Team Leader to join the Ayvens team. You will be responsible for leading the accurate configuration and support of applications and our core systems to continually improve business outcomes. Alongside this you will lead the response to all requests received, manage any dependencies on other teams and/or 3rd parties to meet business objectives and engineering standards.
Key Responsibilities
* Manage an implementation team to configure all aspects of applications and core systems, ensuring compliance with company standards and policies.
* Ensure the functionality of our core business application is well understood across all areas of the business, and that dealers, brokers, customers and products are correctly configured with appropriate user permissions.
* Manage the functions within your team’s remit, ensuring partner, dealer/broker and corporate customers are set up accurately and on time, respecting authority limits.
* Provide an accurate and efficient support function, handling escalations and liaising with internal and external stakeholders to deliver excellent customer service.
* Lead and contribute to team discussions and decisions.
* Produce periodic quality-control reports to ensure appropriate oversight of team tasks and compliance with policies and procedures.
* Actively recruit, develop, coach and mentor team members to improve the Engineering function in line with business strategy.
* Monitor and work with software and service suppliers.
* Manage incoming projects through transparent requirements analysis, work breakdown, estimation, development and verification to meet business objectives and company standards.
* Support the Development Manager in defining, implementing and maintaining all policies and procedures within the Department, ensuring all work is appropriately documented.
Skills, Technical Capabilities and Experience
* Develop mechanisms to measure and ensure quality standards, evolving standards to close gaps and challenge low-value elements.
* Diagnose issues across multiple systems using advanced fault-finding concepts and feed insights back to the team.
* Consider security in requirements and help evolve security practices.
* Break down work to deliver value early, extracting deliverable components from complex requirements while maximizing work not done.
* Use risk-based testing techniques when planning testing approaches, considering activities across teams and feeding insights back to the team.
* Apply system knowledge and tooling in planning implementation approaches, considering simplicity, extensibility and cost of maintenance.
* Possess good knowledge of SQL (ideally Oracle PL/SQL).
* Be competent at data capture, cleansing and management.
* Be able to train customers both in-person and virtually.
* Show strong people‑management skills and ability to work as part of a team.
* Have good IT literacy for all MS Office products, especially Microsoft Excel.
Contract Details
This role would initially be a 12‑month fixed‑term contract.
What We Can Offer
* Generous contributory pension scheme.
* 25 days holiday, in addition to bank holidays.
* Volunteering days to assist in charity work.
* Sustainability initiatives.
* Holiday buy/sell (subject to conditions).
* Travel Insurance (cost associated).
* Dental Insurance (cost associated).
* Flexible working options available.
* Eligibility for Annual Bonus Scheme.
* Study support (where applicable).
* Enhanced parental leave.
* Generous Employee Referral Scheme (£1000).
* Cycle to work scheme.
* Free breakfast/fruit in the Bristol office.
* EV charging points, bike storage, shower & changing facilities, car parking.
Equal Opportunity Statement
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?
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