Overview
ONE LUXE STORE MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching & feedback to ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, immerse customers in the brands’ history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories & beauty tech offerings.
* Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms per company guidelines.
* Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, driving long-term growth and profitability; identify risks and opportunities to maximize results.
* Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations to create memorable customer experiences and drive growth for the store portfolio.
* Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, leveraging product launches and brand anniversaries.
* Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.
* Talent Acquisition: Lead recruitment and selection for Beauty Advisors to build a high-performing team.
* Team Onboarding and Training: Lead onboarding with comprehensive training on the L'Oréal Luxe portfolio and ongoing development to maximize team effectiveness.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
* Performance Management: Track team performance, address underperformance, and implement improvement strategies.
* Employee Relations: Address and resolve HR issues to maintain a positive work environment.
* Maintaining Counter Standards: Ensure Brand VM guidelines are implemented and uphold luxury retail environment; maintain hygiene and a clean, organized counter.
* Teamwork and Training: Participate in team efforts and complete required training to maintain up-to-date product knowledge.
* Administrative Responsibilities: Complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations: Maintain adequate stock levels and manage stock for top-performing SKUs, testers, and PLV.
Deliverables/Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged High performance Team
* Development of Team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Access to products from over 35 L’Oréal brands at the staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be part of a company committed to sustainability and the L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
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