Nolan UPVC is a leading manufacturer of UPVC windows and doors with a strong reputation for quality and service. We're currently seeking an experienced Administrator to join our friendly, fast-paced team.
You'll play a key part in our aftersales and admin operations. We're looking for someone who can hit the ground running, with excellent communication and organisational skills.
Experience in construction or the window/door manufacturing industry is a plus, but not essential—training will be provided for the right candidate.
Key Responsibilities:
Aftersales (Primary Focus):
* Responding to customer enquiries via phone and email
* Scheduling and coordinating daily routes for service engineers
* Logging and actioning customer calls in our database
* Scanning and uploading documents to the customer database
* Ordering parts and managing supplier communications
* Handling urgent customer issues and ensuring timely resolutions
* Keeping the database updated with relevant notes and progress updates
Administrative Support:
* Answering phones and responding to emails professionally
* Assisting other departments during periods of absence or high demand
* Photocopying, filing, and general office admin duties
Data Entry (Training at later date):
* Entering window and door orders into our internal systems
* Processing and ordering specialised products from suppliers
* Liaising with suppliers to track order statuses
* Preparing invoices and delivery notes
* Providing holiday/sickness cover for the data entry team
About You:
We're looking for someone who is:
* Friendly, confident, and outgoing
* Highly organised and efficient
* A strong team player with a can-do attitude
* Able to prioritise and manage time effectively in a busy environment
Job Types: Full-time, Permanent
Pay: £12.21-£12.55 per hour
Expected hours: 40 per week
Work Location: In person