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Job Title: People Operations Senior Associate
Location: Milton Keynes (Hybrid)
About the role
We are looking for an experienced and customer-focused People Operations Senior Associate to join BSI’s People Operations team.
In this role, you will deliver high-quality HR operational support within a shared services environment, helping ensure employees and managers receive accurate, timely, and employee-centric support across the full employee lifecycle.
You will manage HR processes including onboarding, employee data management, payroll coordination, offboarding, and employee queries, while also acting as a first point of escalation for more complex operational matters.
This role also provides day-to-day coaching and support to People Operations Associates, helping drive operational excellence, continuous improvement, and a positive employee experience.
Key Responsibilities
1. Deliver HR services in line with established SLAs, processes, and service standards.
2. Manage employee lifecycle transactions including onboarding, contractual changes, and offboarding activities.
3. Maintain accurate employee records and HR documentation within HR systems.
4. Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.
5. Act as a first point of escalation for more complex HR operational queries and issues.
6. Prepare and validate payroll inputs, ensuring timely and accurate processing.
7. Run standard HR data reports and support audit or compliance activities where required.
8. Provide first-line support on routine HR policies, payroll, and benefits queries, escalating more complex employee relations matters appropriately.
9. Support administration of local benefits programmes where applicable.
10. Identify opportunities for continuous improvement across People Operations processes and employee experience.
11. Coach and support People Operations Associates, helping drive day-to-day operational excellence and development.
12. Build strong working relationships with stakeholders and People team colleagues across the business.
13. Support wider HR projects and operational initiatives as required.
What we’re looking for
Essential
14. 5+ years of HR operations, HR shared services, or HR administration experience.
15. Strong understanding of HR policies, procedures, and employee lifecycle processes.
16. Experience working within HR systems, HCM platforms, or workflow/ticketing systems.
17. Experience managing or coaching others against operational KPIs or service standards.
18. Excellent organisational skills with strong attention to detail and data accuracy.
19. Strong written and verbal communication skills.
20. Ability to handle confidential information with professionalism and discretion.
21. Strong problem-solving capability and ability to apply sound judgement in a fast-paced environment.
22. Business English proficiency.
Highly desirable
23. HR qualification or studies.
24. Experience within a shared services or global HR operations environment.
25. Exposure to employee relations triage or payroll administration processes.
26. Experience supporting continuous improvement or operational transformation initiatives.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.
Do you believe the world deserves excellence?
We are proud to be the business improvement company helping organisations become more sustainable and resilient — inspiring trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner to 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services — including innovative software solutions and cybersecurity expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT, and beyond. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust: the Kitemark.
Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team — apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization — all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.