Supporter Care Advisor FTC - Salford
Hours
* Monday to Friday, 9:00am–5:00pm
* Office-based, temporary fixed term contract
The role of Supporter Care Advisor:
* Respond to enquiries from supporters, ensuring accurate and timely recording of details on the system
* Provide exceptional customer service to enhance the service offered
* Handle sensitive information with confidentiality, ensuring appropriate data protection
* Share inspirational stories with supporters to encourage continued support
* Make outbound calls to engage with supporters and promote campaigns
* Manage administration of supporter requests, donation queries, and update personal details
* Provide administrative support to the Supporter Care Team including assistance with team projects and purchasing activities
* Collect and input data, producing basic reports as needed
* Handle sensitive legacy-related correspondence and assist with troubleshooting minor system issues
* Greet visitors and ensure security protocols are followed
The ideal Supporter Care Advisor:
* Previous experience in a similar role or contact centre-based customer service role
* Strong communication skills and an eye for detail
* Proactive, organised, and committed to safeguarding
#J-18808-Ljbffr