Senior Housing Officer Location: Livingston (Hybrid working available) Hours: 35 hours per week, Monday to Friday Horizon Housing Association, part of Link Group, is committed to creating inclusive communities where disabled people can live independently with choice and control. We provide high-quality housing and support services across central Scotland and are guided by our values of equality, inclusion, participation and independent living. The Role We are looking for an experienced and motivated Senior Housing Officer to help lead the delivery of high-quality housing services and achieve positive outcomes for our tenants and communities. Reporting to the Housing and Communities Manager, you will provide day-to-day leadership to our Housing and Tenancy Sustainment teams, ensuring effective and customer-focused services across tenancy management, income recovery, estate management and tenancy sustainment. You will manage complex housing cases, support vulnerable tenants, promote early intervention approaches and contribute to continuous service improvement. Working closely with colleagues and partners, you will help ensure services remain efficient, responsive and aligned with Horizon's strategic objectives. About You You will hold a CIH Level 3 qualification, equivalent HNC-level qualification, or be willing to work towards this qualification. You will have: Experience managing a broad range of housing management issues, including rent arrears, voids, anti-social behaviour and tenant participation. Knowledge of housing legislation, Housing Benefit, Universal Credit and choice-based lettings. Experience working within a housing association, local authority or similar housing environment. Experience handling complaints and delivering fair, transparent and customer-focused services. The ability to manage complex and sensitive situations effectively. Strong partnership-working skills and experience collaborating with statutory agencies, voluntary organisations and other professional partners. Excellent communication, organisational and leadership skills. A commitment to equality, diversity and inclusion. The role requires travel across Horizon's operating areas. Applicants must have access to suitable transport and be able to meet the travel requirements of the post. What We Offer As an Investor in People, we are committed to supporting our employees through training, development and career progression opportunities. Benefits include: Competitive salary with annual review and performance-related progression opportunities. 35 days annual leave (inclusive of public holidays), increasing with service to a maximum of 40 days. Opportunity to buy and sell annual leave. Enhanced sick pay and family-friendly policies. Funded qualifications, professional memberships and learning opportunities. Generous employer pension contributions with additional contribution options. Life assurance scheme. Healthcare cash plan and wellbeing support. Employee assistance programme. Salary exchange car leasing scheme (subject to scheme terms). Cycle to Work scheme. Credit union membership. Annual flu vaccination. Retail, leisure and mobile phone discounts. For full details of the role and person specification, please refer to the Job Information Pack. Additional Information This post is subject to a Level 1 Disclosure. Closing Date: 23:59 on Sunday 28 June 2026. Interviews: Wednesday 8 July 2026 in Livingston. How to Apply Applications should be submitted via our online recruitment system. An application form is required, although CVs will also be considered. We encourage applicants to submit authentic applications that clearly demonstrate their skills and experience. While AI tools can assist with structuring responses, applications should accurately reflect your own knowledge and abilities. If you require the application information in an alternative format or need adjustments during the recruitment process, please contact the recruitment team. We welcome applications from people of all backgrounds and are committed to recruiting the person best suited to the role. As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the essential criteria. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .