Customer Services Co-ordinator
Location: Morpeth
Salary: £27,000 – £30,000 per annum
Hours: Full-time, Permanent
Working Hours: Monday to Thursday, 8:45am – 4:45pm; Friday, 8:00am – 2:45pm
Start Date: Immediate start available
We are seeking a Customer Services Co-ordinator to join a small, friendly team within a busy manufacturing environment. This is a permanent, full-time position that offers variety, responsibility, and the opportunity to build strong relationships with both customers and internal teams.
Key Responsibilities:
Act as the first point of contact for customer enquiries and orders
Input orders accurately into the ERP system and provide regular progress updates
Liaise with production and dispatch to meet customer delivery expectations
Work with the Sales Manager to prepare and send customer quotations
Set up new customer accounts and manage ongoing price updates
Handle and triage technical queries, escalating where appropriate
Lead the in-house generation of export documentation including certificates of origin and movement certificates
Participate in change order processes and support project management activities
Communicate professionally and clearly, including during difficult conversations
Support the business in meeting regulatory, compliance, and customer service standards
Candidate Requirements:
Confident and professional communication skills
Able to handle challenging conversations and problem-solve effectively
Organised and methodical, with strong attention to detail
Comfortable prioritising multiple tasks in a fast-paced environment
Proficient in Microsoft Office, especially Word and Excel
Experience with ERP systems (e.g. Oracle) is beneficial but not essential
Previous experience in a customer-facing role is desirable
Benefits Include:
Company pension scheme
Discretionary annual bonus and Christmas bonus
Free on-site parking
Life assurance
Community volunteer programme
Regular team social events
If you enjoy working in a collaborative environment and are looking for a long-term role with variety and responsibility, we’d love to hear from you.
INDNC