Job Title: Customer Service & Sales Support Coordinator
Location: Hybrid (Office-based + Home Working on Fridays and one additional day)
Hours: Full-Time, 38.5 hours per week (across 4.5 days)
Salary: £13.45 - £14.00 per hour (£26,926.90 - £28,028 annually, depending on experience)
Are you a proactive individual with a background in customer service or sales? Do you thrive in a dynamic environment where you can make a real difference? Join our client as a Customer Service & Sales Support Coordinator and become a vital part of our collaborative team committed to delivering exceptional customer experiences and business success.
About the Role:
As a key partner, you'll share in the responsibilities of ownership, supporting the delivery of customer orders, promoting our core values, and contributing to our shared success. You'll work closely with customers and internal teams to ensure seamless order processing, timely deliveries, and excellent service.
Key Responsibilities:
Sales Support:
Create and process sales orders, ensuring all customer details meet PO requirements
Conduct credit checks promptly
Create part records and BOMs for new requirements
Acknowledge sales orders swiftly
Generate work orders for manufactured parts
Respond promptly to customer requests
Deliveries:
Coordinate with internal teams and customers to arrange deliveries
Arrange transportation, considering any special customer needs
Generate dispatch notes and ensure compliance with H&S and environmental standards (e.g., ADR, DGN’s, export documentation)
Provide customers with manuals, drawings, test reports, and documentation post-dispatch
Keep customers informed about delivery statuses and delays
Purchasing & Administration:
Support basic purchasing tasks, including raising purchase orders and daily procurement activities
Maintain accurate records of customer requirements
Adhere to quality, H&S, and environmental procedures at all times
Contribute to a safe, tidy, and compliant working environment
Ideal Candidate:
Experience in customer service and sales, preferably within a related industry
Proactive, detail-oriented, and customer-focused
Strong communication and organizational skills
Adaptable team player with a positive attitude
Join and be part of a company that values ownership, teamwork, and personal development. Enjoy the benefits of working in a supportive environment where your contribution truly makes a difference.
For more information please call (phone number removed) or email
INDBRI