Description:
1. Provide swift and professional deskside IT support
2. Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
3. Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
4. Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
5. Collaborate with other support groups across global locations to help troubleshoot client issues
6. Utilize tools for building, monitoring and troubleshooting client devices
7. Participate in Disaster recovery testing exercises
8. Upholding procedures for logging, reporting, and statistically monitoring desktop operations
9. Write technical support and client documentation in form of Knowledgebase articles
10. Meet or exceed expected customer service levels
11. Other duties as assigned by the Level 2 Support Manager.
Job Requirements Details:
12. Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
13. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
14. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
15. Windows 11 Migration.
16. Hardware / Software Troubleshooting
17. Asset Tracking / Inventory Management
18. Experience with Ticketing System (ServiceNow).
19. Strong Communications Skills
20. Excellent proven track record supporting clients in a financial environment.
21. Excellent proven customer service based approach
22. Good written and verbal communication skills
23. Good time management skills
24. Strong organizational and analytical skills
25. Ability to multi-task and work under pressure
26. Ability to work autonomously and within team
27. Dress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
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