2 - 3 Month Contract With A Local Authority Job Purpose As a member of the Parking Debt and Complaints Team, the Parking Debt and Complaints Officer delivers a timely, fair, and effective service in managing complaints, appeals, and debt recovery associated with parking enforcement. The post holder will handle complex cases at the warrant stage, communicate with multiple stakeholders including courts, enforcement agents, and members of the public, and ensure that all actions taken are in line with legal frameworks and council policy. Key Responsibilities Manage and respond to formal correspondence and complaints relating to Penalty Charge Notices (PCNs) at the Warrant of Control (WoC) stage. Handle Stage 1 complaints, Member Enquiries, and public complaints, ensuring accurate and evidence-based responses within statutory and internal deadlines. Assess and respond to statutory and legal documentation including: Statements of Truth (SOT) N244 applications Applications to the Traffic Enforcement Centre (TEC) County Court correspondence Monitor, track, and reconcile parking debt income and enforcement activity. Analyse and report on the performance of Enforcement Agents, ensuring contractual and legal compliance. Maintain accurate records using case management and income reconciliation systems. Interpret and apply relevant parking legislation, especially Civil Procedure Rule 75 (CPR 75) and associated statutory guidance. Represent the council in complex or escalated cases, preparing case files, legal bundles, and documentation as needed. Contribute to service improvements by identifying recurring issues or opportunities for process enhancements. Essential Requirements Proven experience in a debt recovery, parking enforcement, legal administration, or local authority complaints role. Strong knowledge of relevant parking legislation, especially: Traffic Management Act 2004 Civil Enforcement of Parking Contraventions (England) Regulations Civil Procedure Rule 75 (CPR 75) Demonstrated ability to manage high-volume correspondence and complex casework involving legal/statutory processes. Experience liaising with external bodies such as Enforcement Agents, courts, and debt relief agencies. Excellent written communication skills with the ability to produce clear, professional responses based on evidence and legal principles. Strong administrative and organisational skills, including attention to detail and deadline management. Proficiency with relevant IT systems and case management tools.