About the Role
As a Visitor Information Advisor, you will be the welcoming face for visitors and tourists, providing excellent customer service and helpful information about local attractions, events, accommodation, and activities.
Duties may include:
* Assisting visitors with tourism and local information
* Promoting local attractions and experiences
* Handling enquiries in person, by phone, and email
* Supporting day‑to‑day visitor centre operations
* Processing bookings, sales, and transactions
* Ensuring visitors receive a positive and memorable experience
Essential Criteria
Applicants must demonstrate:
* 5 GCSEs at grades A‑C (or equivalent), including English and Maths
* At least two years' experience in a fast‑paced customer service role dealing face‑to‑face with the public, managing a wide range of queries, and delivering a high‑quality professional service (Preferably within tourism, hospitality, leisure, or tour operator industries)
* Experience using Microsoft Office applications, including extensive computer skills, to include email and internet through employment and/or studies
* Excellent customer service skills
* Excellent communication skills
* Ability to work weekends and public holidays
* A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or access to suitable transport which will enable the post holder to meet the requirements of the role
What We are Looking For
* Friendly, approachable, and enthusiastic
* Enthusiastic about customer service and tourism
* Confident communicating with a wide range of people
* Organised and able to work across multiple locations
* Flexible and dependable
Benefits and Working Conditions
Hourly Rate: £14.32 per hour
Core working days: Monday – Wednesday 9:15am – 5:15pm
Flexibility is essential as you may occasionally be required to work a Saturday, Sunday, or public holiday, with a day off during the week provided in lieu.
The post holder will be required to drive and has access to a car, and the role is based across the following locations:
* Ards Visitor Centre
* Bangor Visitor Centre
* Walled Garden
* Pickie Park
Additional Information
Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
Accessibility
If you require adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.
EEO Statement
Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
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