Front Office Manager (HOT0CKNA)
Work Locations
Hilton Woking Church Street, West Woking, GU21 6AX
Benefits
* Salary of £38,000 plus Hilton management benefits and incentives
* Uniform provided and laundered
* Free and healthy meals when on duty
* Growth opportunities and career development programmes
* Corporate Responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Programme: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Team Member Referral Programme
* High street discounts with Perks at Work
* Holiday entitlement: 28 days including bank holidays, increasing yearly up to 33 days
* Discounted dental and health cover
* Modern and inclusive Team Member areas
* Encouraged green travel options
Responsibilities
* Oversee the entire Front Office operation to maintain high standards
* Evaluate levels of guest satisfaction, monitor trends, and focus on continuous improvement
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
* Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands
* Conduct monthly communication meetings and produce minutes
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Front Office team
* Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
Qualifications
* A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
* High level of IT proficiency
* Experience of managing people and developing people
* Previous experience managing a department and Profit & Loss account
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Ability to work on your own and as part of a team
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