Job Description
Opportunity
Our client is a well-established manufacturer with ambitious growth plans. They are looking for a proactive and commercially minded Customer Account Manager to manage key relationships, drive customer satisfaction, and support strategic projects.
About the role
You’ll manage a portfolio of customer accounts, including some key accounts, acting as the main point of contact for all commercial and service-related matters. This is a varied role that combines relationship management, commercial analysis, and hands-on problem-solving in a fast-paced environment.
Key Responsibilities
* Manage a portfolio of customer accounts, ensuring strong relationships and high service levels.
* Handle RFQs, quoting processes, and provide accurate commercial analysis.
* Deliver proactive customer service: order management, delivery updates, and issue resolution.
* Support strategic projects and ensure timely responses to complex quotations.
* Collaborate cross-functionally with engineering, purchasing, and quality teams to meet customer needs.
* Identify opportunities to improve processes and enhance customer experience
Experience / Skills
* Strong commercial acumen and analytical ability.
* Excellent communication and relationship-building skills.
* Ability to work effectively across multiple departments.
* Resilience and confidence to manage customer expectations in a fast-paced environment.
* Ideally, previous experience in a B2B manufacturing environment in customer service or sales support.