Overview
We are looking for an experienced Resort General Manager to lead, inspire and motivate our high performing team to continually deliver exceptional customer service and commercial results. As our Resort General Manager, you will be the driving force behind our success. Leading and inspiring your team to deliver exceptional service and exceed guest expectations. Driving growth and profitability through multiple revenue streams and cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels.
Responsibilities
* Lead, inspire, and motivate a high performing resort team to deliver exceptional customer service and commercial results.
* Drive growth and profitability through multiple revenue streams.
* Cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels.
* Continuously seek improvements and maintain excellence in all aspects of resort operations.
* Manage and oversee multiple revenue streams and the teams responsible for delivering them.
Qualifications
* Proven experience as a Hotel General Manager within a large branded hotel or similar leadership role in the hospitality industry.
* Strong leadership skills with a track record of motivating and developing teams.
* Excellent communication, interpersonal, and problem‑solving abilities.
* In‑depth understanding of hotel operations, revenue management, and guest satisfaction.
* Passion for hospitality and a relentless commitment to excellence.
Benefits
* A calendar of wellness activities – from healthy lunches to wellbeing walks and payday treats, not forgetting our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options, from just 5 per month.
* Supporting your hospitality career growth with fully funded apprenticeship programmes and internal development programmes.
* Monthly and annual team member service awards, recognizing and celebrating your achievements.
* Competitive rates of pay.
* Exclusive discounts for you, your friends and family.
* Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty, keeping you well‑fueled.
* Access to high‑street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at 250.
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