Job Description:
Portering Services Officer
Cromwell Hospital, London SW5 0TU
Bank Contract
£14.19 per hour
Monday to Sunday between 7am and 8pm (Will be various shift patterns available)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
As a Portering Services Officer, you’ll respond to all portering requests to support the hospital’s operational functions. You will also interact with patients, consultants, staff and visitors with the upmost professionalism, embedding a world class service.
You’ll help us make health happen by:
1. Ensure you present yourself for duty in a timely manner and are dressed and equipped to maintain and always display the highest professional standards.
2. To professionally undertake patient transfers and movements, via wheelchair, trolley and bed when required.
3. To carry out regular and documented cleaning and maintenance of department equipment used, to include wheelchairs and trolleys.
4. To perform the change of all medical gases as and when required and store empty cylinders in the appropriate area and keep the cylinder log updated.
5. Deliver and collect internal post and small deliveries to and from the Hospital to the offices based on High Street Kensington during working hours. The specific days will be in accordance with business requirements.
6. Promote, support and encourage the seamless flow of information both to and from the portering team and the wider hospital.
7. Investigate any patient complaints relating to provision of portering services.
8. To carry out ‘ad hoc’ duties as requested by the Lead Porter or other senior such as moving medical/hospital equipment, furniture, boxes with general office content.
9. Due to the nature of the hospital industry, employees may be required to work varying schedules, involving a combination of daytime, evening/night-time, weekend, and Bank Holiday working so as to deliver consistent standards of service at all times.
Key Skills / Qualifications needed for this role:
10. Porter experience in a Hospital or Hotel setting
11. Assertive and able to deal with conflict
12. Good communication and strong interpersonal skills.
13. Excellent telephone manner
14. Excellent organisational skills and attention to detail.
15. Able to work on own initiative, prioritise work and meet deadlines.
16. Good timekeeping
17. Experience of delivering customer services to an exceptionally high standard
18. Able to empathise with patients and demonstrate genuine care.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
19. Annual leave accrual paid every time you work
20. Subsidised staff canteen and coffee shop led by expert caterers.
21. Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
22. Inclusion in the NEST government pension scheme
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.