Company Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want you to be part of our team!
Job Description
As a Hotel Administrator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key Responsibilities
* Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
* Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
* Efficiently manage bookings, including changes and cancellations.
* Record guest preferences and special requests for seamless communication with departments.
* Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
* Ensure accurate reservation details and smooth check-ins for every guest.
Qualifications
* Previous experience in reservations or office roles within hospitality.
* Familiarity with Opera Cloud or similar systems is a plus.
* Strong communication, organisational, and problem‑solving skills.
* Positive attitude, professional appearance, and a passion for hospitality.
* Flexible with work hours and adaptable to changing needs.
* Fluent in English (additional languages are a bonus).
Additional Information
* Competitive salary, £13.45/hour, and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
* Innovative Environment: Be part of a forward‑thinking organization where your ideas matter.
* Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
* Monday to Friday.
* Discount for you and your friends & family in all Accor Hotels worldwide.
* Opportunities for career growth and international development.
* Apprenticeship opportunities.
* A one‑night stay experience to help you understand guest needs.
* A supportive work environment with an engaging team culture.
Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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