Head of Operations - Care and Support
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This range is provided by emh group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The role requires an enhanced DBS disclosure.
About the role
We are seeking an experienced and dynamic Head of Operations - Care and Support to lead the strategic and operational delivery of regulated and non‑regulated care services across our portfolio. This is a pivotal leadership role, ensuring that our services remain person‑centred, fully compliant, and committed to continuous improvement.
You will lead and champion the strategic development and delivery of outstanding, person‑centred care and support services. These services must be financially sustainable, safe, and fully compliant with internal and external policies and regulation. Your leadership will ensure that all services reflect and uphold emh’s vision, mission and values promoting equity, dignity and inclusion for everyone we support and work alongside.
The Head of Operations - Care and Support will oversee operational performance, risk management, and financial sustainability while working collaboratively with senior leaders to identify growth opportunities and successfully mobilise new services. Your ability to combine strategic thinking with operational excellence will be key to driving innovation and continuous improvement across our care and support portfolio.
Qualifications and experience
* Clear and comprehensive understanding of Care Quality Commission (CQC) regulatory frameworks, committed to ensuring compliance is met with transparency and ethical practice.
* Extensive management experience across varied care and support settings, consistently achieving good or outstanding regulatory outcomes through inclusive and person‑centred leadership.
* In depth knowledge of relevant policies, legislation, and regulations, ensuring consistent and values‑led application across all services.
* Exceptional communication and interpersonal skills, enabling you to build trust, foster collaboration, and maintain positive relationships with internal teams, partners, and stakeholders.
Benefits
* Competitive salary
* 34 days’ annual leave (including statutory days), increasing with length of service (pro‑rata for part time)
* Contributory pension scheme
* Flexible working
* 2 colleague benefits portals providing discounts
* Access to our 24‑hour Employee Assistance Programme
* A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Key dates
* Closing date for applications : 15 December 2025
* Shortlisting of Applications : 17th December 2025
* Interviews scheduled: 12th and 15th January 2026
Seniority level
Executive
Employment type
Part‑time
Job function
* Management and Manufacturing
* Public Safety
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