# Director of Service Delivery## Job Introduction**Turn strategy into action. Lead delivery that transform lives across the West of England**This is a rare opportunity to lead the delivery of transformative programmes and services across one of England’s most dynamic regions. As Director of Service Delivery, you will oversee the implementation of high-quality, joined-up services that bring the Combined Authority’s strategic ambitions to life. From climate action and nature recovery to enterprise and skills, you will ensure our delivery is responsive, purposeful and aligned with regional priorities.You will provide strategic and operational oversight of programme and service delivery across the West of England, ensuring external services meet defined Service Level Agreements and deliver real impact. Working closely with the Director of Operations, you’ll align delivery with corporate standards and Mayoral priorities, championing effective service design across the Combined Authority.****Director of Service Delivery****Salary: Commensurate with experience, in the range of £115-£120k****Closing date: Monday 08 December 2025****As Director of Service Delivery, you’ll lead the implementation of high-quality programmes and services that bring the Combined Authority’s strategic ambitions to life. You’ll ensure our services are timely, joined-up and responsive to regional needs, delivering real value for the communities and businesses we serve. ### The Ideal CandidateA collaborative leader, you bridge strategy and execution seamlessly and approach challenges with a systems mindset. With senior experience and demonstrable results in public service delivery, you know how to mobilise complex programmes and drive performance across diverse teams. You’re confident navigating political environments, skilled at stakeholder engagement, and passionate about translating strategy into tangible outcomes. You bring operational rigour, strategic insight and a commitment to learning and continuous improvement.**For more information and how to apply**To apply, and to find out how the Director of Service Delivery will support our priorities for the region as well as to hear from Stephen Peacock and our Mayor, Helen Godwin, If you’d like an informal conversation please contact one of our retained consultants: Simon Winspear simon.winspear@hays.com 07525 466357 Andrew Timlin andrew.timlin@hays.com 07887 777 735The closing date for this role is Monday 08 December. You can find information about the recruitment and selection process and timeline on the microsite.### About the Company**Our Offer**Alongside the opportunity to lead change, drive strategic initiatives, and make a real difference in the West of England, we offer an excellent benefits package including: * 31 days annual leave, plus bank holidays, with an option to increase your annual leave with our purchase scheme.* 2 days ofpaid leave each year to volunteer* Local Government Pension Scheme with an employer contribution of 15.3%* Flexible, family friendly policies and hybrid working options to ensure you achieve the best work/life balance and career goals.* Reduced bus fare travel across the West of EnglandThe West of England is an amazing part of the world to live and work. We are based ina new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station. We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services. **Good Employment Charter** As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status. **Reasonable Adjustments** If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team atResourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.### Director of Service Delivery* **Salary** Commensurate with experience, in the range of £115,000 to £120,000* **Job Reference** MCA/TP/10280/969\_VG* **Contract Type** Permanent/Full Time - 37 hours per week* **Closing Date** 08 December, 2025* **Job Category** Director* **Business Unit** Service Delivery* **Location** 70 Redcliff Street, Bristol, United Kingdom* **Posted on** 14 November, 2025 #J-18808-Ljbffr