IT Support Technician – Bristol / Worcester
Location: Bristol (2–3 days per week) with travel to Worcester and other sites
Type: Fixed Term Contract
Car Allowance Provided
Employment is conditional upon successfully obtaining and maintaining required security clearances.
Overview
We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands‑on role providing on‑site technical support across multiple locations, offering excellent exposure and career development.
Key Responsibilities
* Provide on‑site IT support across customer sites (4–5 days per week)
* Travel to additional locations to support projects and provide team cover
* Support Windows 11 environments, including troubleshooting and log analysis
* Deliver software and basic hardware support (break/fix, fault resolution)
* Support core server infrastructure, including:
o Active Directory (user management – joiners, leavers, movers)
o DHCP, DNS, and VAMT
* Perform data management tasks (including tape library archiving)
* Carry out BAU operational activities:
o Antivirus and network monitoring
o Storage and capacity management
o Hardware health checks
* Assist with office moves, hardware installations, and basic server maintenance
* Maintain accurate records and update ticketing systems
* Follow SOPs and contribute to technical documentation
Skills & Experience
* Basic to intermediate IT knowledge with a strong willingness to learn
* Experience in IT support, service desk, or field engineering (desirable)
* Understanding of Windows OS and Windows Server
* Networking fundamentals
* Strong communication skills
* Ability to work independently and collaboratively
* Good organisational and prioritisation skills
* Experience with hardware troubleshooting and break/fix
Requirements
* Eligible for Security Clearance (SC/NPPV)
* Full UK driving licence
* Willingness to travel between sites
* Ideally based within 45 minutes of Bristol
* Flexible, proactive, and eager to learn
What’s on Offer
* Full training and development
* Exposure to enterprise IT environments
* Supportive team and career progression opportunities
* Car allowance
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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