Technical Sales Advisor
We are seeking a highly capable and motivated Sales Support & Technical Advisor to join our team. This role supports customers, contractors, and installers by providing technical product guidance, preparing accurate quotations, and assisting with system design. You will play a key part in ensuring projects progress smoothly from initial enquiry through to final installation.
The ideal candidate is customer-focused, technically confident, and able to balance proactive sales support with sound administrative and organisational skills.
Key Responsibilities
Customer & Contractor Support
* Act as a primary point of contact for customers, contractors, and installers.
* Provide clear and accurate technical product advice.
* Understand customer requirements and recommend suitable solutions.
Sales Support & Quotation Preparation
* Prepare competitive and accurate quotations based on project specifications.
* Follow up on enquiries to secure orders and support sales targets.
* Maintain high-quality communication throughout the sales cycle.
System Design & Technical Input
* Interpret and understand schematic drawings and technical documents.
* Produce basic CAD room layouts or mark-ups for proposed systems.
* Assist with system design to ensure compliance with performance and regulatory requirements.
* Provide technical support to the installer team during project delivery.
Project Administration & Coordination
o Manage the entire process from enquiry to installation, ensuring smooth handovers and timely progress.
o Liaise closely with internal teams and our network of installers.
o Maintain accurate records, documentation, and project tracking.
Skills & Experience Required
o Excellent interpersonal and communication skills with a strong customer service mindset.
o Demonstrable experience in sales support, technical sales, or customer-facing technical roles.
o Ability to read and interpret schematic drawings.
o Ability to produce basic CAD drawings (experience with AutoCAD or similar desirable).
o Good understanding of Building Regulations relevant to system installation (industry-specific knowledge preferred).
o Strong administrative skills with the ability to manage multiple projects simultaneously.
o Organised, proactive, and able to work independently as well as part of a team.
Desirable
o Experience working with contractors, installers, or within a construction-related environment.
o Background in engineering, building services, HVAC, renewable energy, or similar technical fields.
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